For Great Customer Service
Want to build extraordinary customer service teams?
Improved employee interaction – we are building trust.”
Mid-level Manager sharing observations 3 months following Service Essentials Training
If your employees are dissatisfied there is a good chance your customers are, too. That’s because employee satisfaction directly impacts customer satisfaction. Moran Consulting can help you develop employee satisfaction measurement systems so you can assess opportunities that lead to improvement and enhance employee performance.
We will customize surveys.
Moran will develop and design employee satisfaction surveys and manage the digital survey process.
We will analyze the data.
Moran will gather survey results and provide detailed reports and data analysis.
We will assist you in executing a plan.
We will make recommendations for an action plan and then provide the support you need to implement it.