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Want to build extraordinary customer service teams?
The Moran team identified process improvement needs based on data from our internal and external customers. Their approach brought together a cross section of staff and leaders, and capitalized on the knowledge and experience of every member of the team. We have seen a significant impact on our bottom line since working with Moran.
Director, Higher Education
High-performing organizational cultures are built on processes that work well—both for internal and external customers. In fact, 85 percent of service failures are due to process issues—not people issues. Moran Consulting will identify broken processes within your organization, then design and implement a plan to fix them.
We study your processes.
Our change management consulting team will start by listening. With input from all levels of your organization, we’ll unearth the processes that need to be improved.
We deliver change management tools that work.
Once we identify your broken processes, your Moran consultants will deliver customized change management tools that will lead to sustainable results.
We help your organization embrace change.
People can have resistance to change, without a doubt. But once your employees understand that process improvement can lead to enhanced customer satisfaction (and ultimately a better work environment for them) they will embrace organizational change. We’ll see to that.