Discover the connection between how learners feel when receiving good and bad customer service and how their customers feel.
Online training available
Want to build extraordinary customer service teams?
The mini-module program allows us to get the most out of our investment and helps keep the Service Essentials™ training alive over time.”
Call Center Manager
With Service Essentials™ Reinforcement, you can reinforce the skills and behavior expected within your organization to sustain a culture of customer service excellence—in just 30 minutes a week.
This customer service training program is designed to support the fundamentals of great customer service:
Lead teams that deliver great customer service.
Service Essentials™ Reinforcement helps your managers lead teams that deliver exceptional customer service. Sessions are designed for managers to conduct at their regular meetings. This easy-to-implement training program will get results—from bringing customers back to improving your company image; increasing staff morale to decreasing turnover; and ensuring continuous reinforcement of excellent customer service.
Service Essentials™ Reinforcement is energizing.
Interaction and real-world experiences are built into the learning process.
It’s easy to schedule.
This reinforcement training program can be delivered to managers and supervisors in a half-day training session, and is ready to use the moment your staff is trained.
The Moran team will help you assess the current level of service in your organization to determine which of the 25 available reinforcement models you will need to build a better customer service team. Once the modules have been selected, the activities within the modules will be customized to demonstrate service issues directly related to your business.
Incorporating the modules into regular meetings with line level employees builds a sustainable set of customer-focused behaviors in the members of the team. Your staff will know that great customer service is a priority for the entire organization.
This program’s 25 modules are designed so that your managers can conduct them at their regular meetings. The following are a few examples of the modules your organization may require.
Choose from the following delivery methods:
Many thanks for your high quality, very professional attitude in dealing with the Mobile County Health Department’s mission to be the community’s medical provider of choice. Our 500+ employees deeply appreciated the professional and sometimes personal attention to details that Moran Consultants showed. Without hesitation or reservation, I would recommend Moran Consultants to other governmental health agencies.”
Bernard H. Eichold II, M.D., Dr. P.H., F.A.C.P., Health Officer