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For Great
Customer Service

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Service Essentials

Want to build extraordinary customer service teams?

Electronic Profile Information Center (EPIC)

Introducing The Epic Edge
EPIC (Electronic Profile Information Center) is an online platform that provides a simple way to deliver Wiley’s most advanced learning instruments via the Internet. From added features to an enhanced narrative style, EPIC-based profiles offer advantages even Wiley’s paper instruments can’t match — this is what we call the “EPIC Edge.”

Increase Productivity
Through EPIC, organizations can use their training time more effectively. Employees can complete their assessments online in advance of training sessions, ensuring that every minute of training time is used to its full advantage. Plus, the EPIC system takes care of scoring the profiles, saving time and increasing accuracy.

Gain Administrative Control
EPIC system administrators control access to Wiley’s online profiles. Administrators can issue access codes to anyone in the world via email, making the platform ideal for the needs of multi-location businesses. System administrators also determine when and where respondents view their profile results to manage every step of the learning process. Plus, the EPIC platform allows trainers to personalize the response process by customizing the splash page and the report cover with their company or department’s contact information and logo.

The EPIC system also offers advanced functionality that permits system administrators to track various activities. This functionality allows administrators to audit system activity and determine how many profiles have been completed by training participants at any time. Through EPIC, administrators can also view, print, or email completed reports, as the system maintains an archive of completed profiles. 

Offer Enhanced Report Options
Introduce deeper levels of interpretation through the EPIC platform. The EPIC system offers reports and features not available in Wiley’s paper profiles through a variety of auxiliary features, ranging from composite group results to overviews of a team’s interpersonal relationships. EPIC also gives organizations the capability to build group reports from data stored in the system, providing an analysis of team dynamics. As teams change, new group reports can be generated from existing data, adding new understanding without requiring more training time.

Check out a sample of the work we do.