For Great Customer Service

Service Essentials

Want to build extraordinary customer service teams?

Time Mastery Profile®

Help People Maximize Their Time
Setting priorities and managing time are basic to enhancing individual and organizational performance. The pressure to find innovative ways to achieve goals, stay ahead of the competition, respond quickly to customer needs, and enjoy life outside of work is increasingly intense in today’s less structured, information-driven workplace. Meeting the daily challenges of managing professional and personal responsibilities requires a learning strategy that focuses on individual needs.

Create More Time In The Day
If you could reduce your staff’s wasted time by just five minutes every hour, productivity would jump 8.3 percent. Efficiency levels would also rise as employees began to devote more time to completing critical tasks. The advantages of effective time management include:

  • Accomplishing more each day
  • Meeting project deadlines
  • Serving more customers without added staff, equipment, or office space
  • Spending more time pursuing opportunities and less time doing paperwork and attending meetings

Tap Into A Powerful Tool For Self-Assessment
The Time Mastery Profile® is a unique tool that provides people with a complete self-directed assessment of their current time management effectiveness. The instrument comprises 60 statements that describe employees’ time-related behavior in 12 categories:

  • Attitudes
  • Goals
  • Priorities
  • Analyzing
  • Planning
  • Scheduling
  • Interruptions
  • Meetings
  • Written communications
  • Delegation
  • Procrastination
  • Team time

Transform Self-Awareness Into Results
The Time Mastery Profile includes a workbook with practical tips to help employees improve their time management skills in 12 key categories. The workbook supplies a detailed framework for a personal action plan under each of the 12 headings. Written in contemporary language for all levels of the organization, the Time Mastery Profile is comprehensive and fast. Most people need less than one hour to take the first steps toward more effective management of their time.

Check out a sample of the work we do.