For Great
Customer Service

Online training available

Service Essentials

Want to build extraordinary customer service teams?

“If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000.”

Measured Results | Industry Reports

That statement by Amazon’s CEO Jeff Bezos drives home the customer service challenges facing industries in today’s technological age.

To navigate through these complex times, your organization needs an expert in customer service training  and culture change.

You need Moran Consulting.

We build high-performance cultures.
Since 1997, Moran has inspired more than 500 clients —worldwide—to build high-performance customer service cultures. We have been the forefront, evolving and changing our approach as your industry has evolved and changed.

We deliver customized solutions.
Moran has helped major organizations across dozens of industries by customizing, delivering, measuring and reinforcing training programs and performance solutions . 

We know your industry.
Our industry reports reflect our expertise in building high-performance cultures across major industries, including:


Our case studies prove we deliver results.


Pre- and post-measurement employee surveys showed Moran’s customized solutions led to increases in important areas for a state government financial organization, including a 31% increase in the positive attitude displayed by the staff toward individual employees.

Ready to address your organizational challenges head on?