For Great Customer Service

Service Essentials

Want to build extraordinary customer service teams?

You’re looking for an organizational development firm that specializes in customer service training. But you don’t want one that will take a cookie-cutter approach.

 Meet Moran Consulting

Since 1997, Moran has created customized customer service training solutions for more than 500 organizations in a variety of industries across the world. We partner with organizations to build a high performance culture, align strategic vision with employee behavior, and empower employees to deliver excellent service. We value integrity, flexibility, innovation, learning, action, and delivering great service.

From Boeing to Chevron, IBM to HBO, we inspired other organizations around the globe to achieve their goals. We’re the firm organizations turn to for dynamic, hands-on customer service training solutions.

How do we do it?

We're great listeners.

We’re committed to learning as much as we can about your organization, your challenges, your goals and desires. You can count on us to tell you the truth. To show you how to be successful, not just tell you what to do. To be available and consistent in our dedication to meeting your needs.

We’re forward-thinking.

With decades of experience in customer service training, we have the tools and expertise to help your organization become the next best version of itself. We’re also constantly on the lookout for ways to improve and innovate, including how to best apply technology to your solutions.

We’re responsive.

We’re nimble and entrepreneurial in spirit. If we need to, we’ll pivot and change directions until we discover—together—the absolute best possible solution for building sustainable change in your organization.

We take action.

We don’t develop solutions to be stuffed in a drawer or stacked on a shelf. Everything we engineer hinges on you taking action—as quickly as possible. And yes, we will be with you every step of the way.

Moran Consulting focused on our real needs, identified our problems and developed a solution that worked for us. Their customized training approach hit the nail on the head for our critical service development needs.

John Krukoff, National Association of Realtors

Preview our industry-leading
customer service training program.