For Great Customer Service

Service Essentials

Want to build extraordinary customer service teams?

Since 1997, Moran Consulting has inspired more than 500 clients around the globe to achieve their goals of building ideal, high-performance cultures within their organizations.

Our Clients

Our tools, resources and expertise have helped major organizations across dozens of industries, including healthcare, education, government, and manufacturing.

A few of our distinguished clients include:

• Boeing
• Chevron
• HBO
• IBM
• Marriott
• Northern Virginia Community College (NOVA)
• Novartis
• Rush University Medical Center
• Sephora

  • Associations

    American Academy of Pediatrics (AAP)

    American Health Care Association (AHCA)

    American Health Information Management Association (AHIMA)

    American Hospital Association (AHA)

    American Massage Therapy Association (AMTA)

    American Psychiatric Association (APA)

    Association Forum of Chicagoland

    Kuwait Chamber of Commerce & Industry

    National Association of Realtors (NAR)

    National League for Nursing (NLN)

  • Consumer Products

    Hewlett-Packard (HP)

    Hitachi

    Jergens

    Lilly Pulitzer

    Samsung

    Sephora

    tarte cosmetics

  • Education

    Benedictine University

    Fashion Institute of Design & Merchandising

    Graduate School USA

    McCormick Theological Seminary

    Michigan State University

    Northern Virginia Community College (NOVA)

    Nova Southeastern University

    Old Dominion University

    St. Clair College

    Tamalpais Union High School District

    University of Indianapolis

    University of St. Francis

  • Energy

    Chevron

    ComEd

    Electric Reliability Council of Texas (ERCOT)

    National Information Solutions Cooperative (NISC)

    Petro-Canada

  • Finance

    GCG Financial

    JPMorgan Chase

    Municipal Employees’ Retirement System of Michigan

    Ohio Public Employees Retirement System

    Textron Financial Corporation

    United Security Bank

    Washington State Investment Board

  • Government

    Center for Disease Control (CDC)

    City of Houston Department of Public Works & Engineering

    City of Shoreline, Washington

    City of St. Charles, Illinois

    City of Takoma Park, Maryland

    Cook County (Illinois) Bureau of Health Services

    Internal Revenue Service (IRS)

    Los Alamos National Laboratory

    Mobile County (Alabama) Health Department

    New York City Transit Authority

    Ohio Public Employees Retirement System

    San Mateo (California) Police Department

    Texas Health and Human Services Commission

    Transportation Security Administration (TSA)

    United States Department of Defense

    United States Navy

    Village of Schaumburg, Illinois

  • Healthcare

    AbbVie

    Advocate Christ Medical Center

    BloodCenter of Wisconsin

    Duke University Medical Center

    Franciscan St. James Health

    Hospice of Dayton

    Mobile County Health Department

    Novartis

    Pfizer

    Presence Saint Joseph Hospital

    Provident Hospital of Cook County

    Roseland Community Hospital

    Rush University Medical Center

    Seton Healthcare Family

    The CORE Center

    Touro Infirmary

    Trilogy Health Services

    Women’s Health Partners

  • Hospitality

    First Hospitality Group (FHG)

    Ford’s Colony Country Club

    Jason’s Deli

    Marriott

    Riviera Casino Black Hawk

    Seminole Hard Rock Hotel & Casino

    Sodexo

    The Signature Room at the 95th

    Weber Grill

  • Manufacturing

    3Shape

    Alcoa

    Beckman Coulter

    Boeing

    Comatrol – Member of the Danfoss Group

    Exactech

    FANUC America

    HID Global

    Hy-Lite, a U.S. Block Windows Company

    Hyster Company

    IBM

    Joslyn Manufacturing Co., Inc.

    MacLean Power Systems

    Metso

    Nypro

    Scantron

    Schüco

  • Professional Services

    Fish & Richardson

    ICF International

    Jenner & Block

    Maritz

    Marketing Innovators

    RELO Direct

    Yoh Services

  • Other

    America’s Preferred Home Warranty

    East Bank Club

    First American

    GKN Freight Services

    Grene Vision Group

    Haldor Topsoe

    HBO

    Horizon Transport

    MV Transportation (MV)

    Rels Valuation

    St. Aloysius Home

    The John Buck Company

    John Wiley & Sons, Inc.

Moran Consulting’s inclusive approach to culture change empowers the front line staff and inspires leadership to embrace their role in creating and maintaining a service culture. This unique approach has proven effective and resulted in long-term sustainability for our organization

- Dr. Melinda Noonan, Rush University Medical Center

Ready to address your organizational challenges head on?