For Great
Customer Service

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Service Essentials

Want to build extraordinary customer service teams?

Innovative. Flexible. Easy to work with.

Those are just a few of the things our clients say about Moran Consulting.


From our leadership to our consultants and trainers, the Moran Consulting team is loaded with the finest talent in the world. Because we’re diverse—in backgrounds, cultures, personalities and talents—we can assemble the ideal combination of people for your project.


The values of Moran Consulting are reflected in the values of each and every person on our expert teams.

  • Our Leaders
    Robert Moran

    As the founder and president of Moran Consulting, Inc., Bob has partnered with more than...

    Kathleen Dolan
    Specialist, Data Analysis & Reporting

    With twenty years of large scale project management experience, Kathleen brings an intricate ability to...

    Melissa Siemers
    Operations Director

    As the Operations Director for Moran Consulting, Inc., Melissa manages key functions at both a...

  • Our Expert Trainers
    Nicki Carfagnini
    Project Manager & Facilitator

    Nicolle has more than twenty-two years of experience as a project manager and trainer. Nicolle...

    Donna Seal
    Lead Facilitator

    As an expert Service Essentials™ trainer with a dynamic interactive style, Donna is a key...

    Gina McAndrew

    Gina has extensive experience in the areas of leadership development, customer service training and team...

    Catherine Glawson

    Focusing on the design, development and delivery of sales, customer service, and leadership training programs,...

    Jan Jenkins

    With more than 30 years of corporate facilitating, coaching and consulting expertise, Jan’s skills as...

    Bobbi Paine
    Project Manager & Facilitator

    For more than twenty years Bobbi has designed and facilitated customer service training for companies...

    Jeffrey Parsons
    Lead Facilitator

    As an experienced Service Essentials™ trainer, Jeffrey Parsons has 20 years as a global facilitator....

    Francisco (Frank) Generoso
    Expert Facilitator

    Frank has more than fifteen years of experience as an expert trainer and facilitator delivering...

    Kimera A. Hobbs
    B.S., PHR and SHRM-CP

    With thirteen years as an organizational development consultant, Kimera is a dedicated and passionate member...

  • Our Expert Consultants
    Chris Pett
    Specialist, Organizational Development

    Christopher Pett is an organizational development leader and strategist with more than 26 years of...

    Dr. Melinda Noonan
    Specialist, Healthcare and Education

    Dr. Noonan is a healthcare and education expert in consult with Moran for projects with...

    Joseph Ferallo
    Specialist, Call Centers

    Joseph specializes in operational efficiency, organizational development and training, and focuses on engineering simple solutions...

Moran Consulting is easy to work with. They listened  to our vision and created a process to take us where we wanted to go. They worked with our most critical customer areas and we have enjoyed tremendous success. I highly recommend them for their insight and customer service expertise.

Meg DeYoung - Market VP for Customer and Support Services

Ready to address your organizational challenges head on?