For Great Customer Service

Service Essentials

Want to build extraordinary customer service teams?

Preview Our World-Class Customer Service Training Programs

Developing a true organizational culture of service requires working with every level of your organization. It involves changing behaviors and fostering service attitudes. Moran Consulting’s world-class customer service training programs can help you do just that.

Created by our founder, Robert Moran, the Service Essentials™ program will help your organization build better service teams and increase customer loyalty and employee satisfaction.

Moran Consulting offers Service Essentials™:

  • For Everyone—the fundamentals of delivering great service
  • For Leaders—building an infrastructure of service excellence
  • Plus—featuring the fundamentals, Telephone, Email, Chat, text and IM
  • TEC—Telephone, Email and Chat, text and IM
  • Reinforcement system—Sustainable Reinforcement standing the test of time





“Service Essentials is worth the investment to ensure your employees grow into their full potential!”

– Missy Wilson, Clinical Director, Mobile County Health Department

Customized Solutions
Moran doesn’t believe in a one-size-fits-all approach. Our experts will create customized solutions for your organization, using our highly interactive, comprehensive and powerful training tools.

Measured Results
Service Essentials™ customer service training programs lead to results your organization can measure—just as they have for more than 500 clients since 1997.