Previews
Hello!
Thank you for requesting the opportunity to preview Moran Consulting’s Service Essentials Customer Service Training Programs.
To access our electronic previews, click on the link of the desired program below.
These previews will give you the first Module of each Program and Objectives for each Module of the Service Essentials Programs as well as Facilitator Kit sample scripting and select activities. For additional information, please call 1-800-880-0116 or send us an email: service@moraninc.com
All the Best,
The Moran Consulting Team
Click below to view a sample of our Service Essentials For Everyone Participant’s Manual, including an introduction, training exercises and objectives!
Service Essentials For Everyone Participant’s Manual
Click below to view an example of the Service Essentials For Everyone Facilitator’s Guide, including an introduction and sample training exercises!
Service Essentials For Everyone Facilitator’s Guide Overview
Click below to view a sample of our Service Essentials For Leaders Participant’s Manual, including an introduction, training exercises, and objectives!
Service Essentials For Leaders Participant’s Manual
Click below to view an example of the Service Essentials For Leaders Facilitator’s Guide, including an introduction and sample training exercises!
Service Essentials For Leaders Facilitator’s Guide Overview
Click below to view a sample of our Service Essentials Pus Participant’s Manual, including an introduction, training exercises, and objectives!
Service Essentials Plus Participant’s Manual
Click below to view an example of our Service Essentials Plus Facilitator’s Guide, including an introduction and sample training exercises!
Service Essentials Plus Facilitator’s Guide Overview
Click below to view a sample of our Service Essentials TEC Participant’s Manual, including an introduction, training exercises, and objectives!
Service Essentials TEC Participant’s Manual
Click below to view an example of our Service Essentials TEC Facilitator’s Guide, including an introduction and sample training exercises!