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December 12th, 2016

A Great Customer Service Encounter

Lisa PianeDecember 12, 2016

Written By: Angela Aspito Blog 4 in series: Our Customer Service Stories and the Lessons that they Teach I have no less than 10,000 terrible customer service experiences to share. Read More

Bad Service is Bad for Business

Lisa PianeDecember 8, 2016

Written by: Lisa Piane Blog 2 in series: Our Customer Service Stories and the Lessons that they Teach It’s almost 2017. I can’t believe it, can you? Every passing year, Read More

6 Tips for Delivering Great Customer Service

Angela AspitoAugust 2, 2016

Delivering excellent customer service is essential to your organization’s survival. In fact, it’s estimated that nearly 70% of lost customers don’t return because of poor service. These six tips outline Read More