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For Great Customer Service

Service Essentials

Want to build extraordinary customer service teams?

Francisco (Frank) Generoso

Expert Facilitator

Frank has more than fifteen years of experience as an expert trainer and facilitator delivering results driven material to clientele by successfully identifying root causes of challenges and formulating solutions.

Frank is well versed on assisting with customer service and customer experience training, group coaching, implementation of strategies, implementing employee retention programs, and conflict resolution training and has done so for numerous companies and organizations.  He has the ability to effectively lead teams and is an expert at time management.

He is a proud graduate of Nyack College Nyack, New York where he majored in Organizational Management with a concentration on Leadership and Team Building. He also obtained his DISC certification from the Behavioral Studies Institute of Florida and is a DISC human behavior certified trainer. He is also a Federal Aviation Administration licensed private pilot.

Frank’s dynamic personality and training style creates an instant connection with clients. Most recently, he delivered Service Essentials™ training for three different locations at Kaeser Compressors where he quickly built trust with the participants. Included below are some testimonials from Kaeser Compressors, demonstrating Frank’s ability to connect with his audience and deliver unsurpassed training and guidance to organizations.

Frank is one of the GREATEST trainers that I have ever personally experienced in my entire life. He was upbeat, to the point, and made sure that we were ALL learning and participating. He challenged us mentally, but also took the time to explain things when needed. Frank, you are ALWAYS welcome back here. Thanks for everything! 

Frank is wonderful! It was such a pleasure to be able to be a part of this training session. He is very engaging with his teaching abilities and brings a lot of good energy. I appreciated how interactive he was with his audience. The content and exercises were very thought provoking, and also made you come out of your shell. Frank is AWESOME and it was a pleasure to get to know him. Thank you!