For Great Customer Service

Service Essentials

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Melissa Siemers

Operations Director

As the Operations Director for Moran Consulting, Inc., Melissa manages key functions at both a strategic and operational level to ensure seamless execution of all client projects. She works closely with both department heads and senior management to align project implementation with standards of operational excellence and superior service.

Prior to joining Moran Consulting, Inc., Melissa worked for a large national insurance brokerage firm in Chicago where she was responsible for the marketing and management of large accounts. Additionally, she served as the Office Manager for the department, overseeing service staff and analyzing processes to ensure compliance with best practices. With over 10 years of experience in customer service driven environments, Melissa understands a broad variety of client industry needs and strives to ensure quality procedures and results.

Melissa earned her Bachelor’s Degree in Marketing from Elmhurst College. She is an active member in her community and enjoys volunteering at Feed My Starving Children.