For Great Customer Service

Service Essentials

Want to build extraordinary customer service teams?

Nicki Carfagnini

Nicolle has more than twenty-two years of experience as a project manager and trainer. Nicolle has worked with dozens of organizations assisting with team building, leadership development, customer service training, and organization-wide culture change processes for companies such as Novartis Pharmaceuticals, Boeing and the Cook County Bureau of Health. Additionally, she was the lead trainer of projects for Rush University Medical Center and the St. James Medical Center, where she led Service Essentials™ training initiative for more than 2,500 employees.

Prior to working with Moran, Nicolle was a government employee; her experience enables her to bring a unique hands-on perspective to the challenges faced in the day-to-day work in a public organization. Additional projects in the public sector include training with the United States Internal Revenue Service, the state of Virginia, the Department of Defense, and city of St. Charles, Illinois.

Nicolle earned a Bachelor’s in Organizational Development from DePaul University in Chicago. She is a certified instructor for many nationally known leadership and staff training programs including DiSC facilitation; Blanchard’s Situational Leadership and Situational Self Leadership; Experiential Education Training; and Emotional Intelligence Appraisals. She has also been the keynote speaker at multiple public speaking engagements at conferences around the country.