For Great Customer Service

Service Essentials

Want to build extraordinary customer service teams?

Robert Moran

President of Moran Consulting

As the founder and president of Moran Consulting, Inc., Bob has partnered with more than 500 companies around the world to inspire success within their organizations. As an expert in organizational culture change and with more than two decades of experience designing large scale development projects, Bob has built Moran into a trusted partner for organizations large and small. Specializing in organizational change initiatives, individual and team development, strategic planning, and customer service training, Moran engineers customized solutions and guides organizations through planning, transformation and reinforcement to ensure long-term success.

Robert’s career began with the Marriott Corporation as a service manager in the hospitality and healthcare divisions. After over a decade of service with the Marriott Corporation – holding multiple roles including front line manager, department head, internal consultant, new product and sales development, creator of integrated service delivery models and customer service training systems – Robert launched Moran Consulting, Inc. and the Service Essentials™ product line in 1997.

Robert’s credentials include a Bachelor’s degree in hospitality management from the University of Wisconsin – Stout; an MBA from Maryville University of St. Louis; and a Certificate of Advanced Studies in Organizational Development from Loyola University in Chicago. Robert served on the Board of Directors for The Association of Quality and Participation, and has delivered keynote speeches to multiple national organizations on the subject of customer service excellence and organization-wide culture change.