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For Great
Customer Service

Online training available

Service Essentials

Want to build extraordinary customer service teams?

SE for Everyone TEST

Position Full Version

To create a culture of excellent customer service you need everyone within your organization on board. With Service Essentials™ for Everyone, Moran’s fundamental solution, you’ll reenergize your entire staff with essential customer service skills.

This customer service training program covers:

  • Attitude of service excellence
  • Linking to your organization’s vision
  • Identifying customer needs
  • Thoughtful body language
  • Tone of voice
  • Positive word choice
  • How to say “No”
  • Handling angry customers
  • Service recovery
  • Exceeding expectations