SE for Everyone TEST
Position Full VersionTo create a culture of excellent customer service you need everyone within your organization on board. With Service Essentials™ for Everyone, Moran’s fundamental solution, you’ll reenergize your entire staff with essential customer service skills.
This customer service training program covers:
- Attitude of service excellence
- Linking to your organization’s vision
- Identifying customer needs
- Thoughtful body language
- Tone of voice
- Positive word choice
- How to say “No”
- Handling angry customers
- Service recovery
- Exceeding expectations
