For Great
Customer Service

Online training available

Service Essentials

Want to build extraordinary customer service teams?

Service Essentials Programs

We’re driven to improve your customer service.

Through Service Essentials™, our world-class customer service training programs, we build extraordinary customer service teams and increase customer loyalty.

We inspire organizations around the globe to achieve their goals.

Pathways to performance.

We are the experts in customer service training.

From healthcare to education, government to retail, Moran Consulting’s expert teams have worked with organizations in a variety of industries. We bring integrity, flexibility, innovation, learning, action and great service to every project. We’re committed to providing customized solutions that increase productivity and deliver sustainable results.

Ready to build a culture of customer service? Let’s talk!

Organization-wide Consulting Services

We engineer organization-wide culture change.

Moran has the comprehensive consulting services necessary to analyze and build your organization’s ideal culture. Using your organization’s mission, vision and values, our experts assess where you are and help you create a plan to take you where you want to go.

Experience the Moran difference

We’ll help you build a high-performance culture, align strategic vision with employee behavior, and empower your employees to deliver excellent service through our Service Essentials™ training programs. Our training has helped more than 500 organizations build better service teams via a variety of flexible delivery methods:

On-Site Facilitation

We’ll come to you and train all levels of your organization. Through interactive classroom training, we engage the training participants in adult-learning methods, proven to energize your team and help you achieve your desired customer service culture.


Our webinars teach the fundamentals of great customer service in a format that’s easily accessible for your organization. This is a highly engaging and interactive training process, perfect for remote teams or organizations with offices in multiple locations.

Do It Yourself

We offer Trainer’s Kits for every Service Essentials™ solutions to be used by your in-house trainers. The kits include materials, scripts, activities and step-by-step guides so you can successfully facilitate your in-house trainings.

Train-the-Trainer Program

All of our programs are available in a train-the-trainer format so you can empower your leadership team to train your employees using the Service Essentials™ program, and successfully sustain your new customer service culture within your organization.

We’ll help you achieve organizational effectiveness.

Participant’s Manual

A comprehensive customer service program

We have the tools, talent, programs and resources you need to achieve your ideal customer service culture. Reach your organization’s maximum effectiveness. Partner with Moran Consulting.

Working with Moran Consulting will be one of the best investments you will be able to make for your staff, management and your customers! It was for us!

Sue McClaine, Internal Revenue Service

Our guests come from around the world and demand five-star service. It is because of Service Essentials™ that our staff can deliver on that expectation. This training solution is a cornerstone of our ability to maintain our reputation for excellence.

Rick Roman, The Signature Room at the 95th

The Moran Consulting team members  are clearly experts with this important work and they made the process enjoyable and energizing for everyone!

Elizabeth Smith, Mobile County Health Department

Moran really listened to our needs and offered great solutions. They are a valuable business partner for any organization in need of positive change.

Dave Tyosky, Ohio Public Employee Retirement System

The Service Essentials™ training taught the managers that improvement and change has to come from us in leadership in order to be effective. That has been very powerful for us.

Casandra Andrews, County Government Organization

Moran took the time to understand the culture—our people—and help us decide what we needed . They are the most professional and responsive group of experts you could ever hope to work with.

Tammy Wood, Washington State Investment Board

Service Essentials™  training solutions feature solid content that  resonates with employees on all levels of the organization. I have been training with these products for years, and I have seen them  transform the service mentality in minimum-wage employees and top-level CEOs.

Donna Seal, Expert Trainer

Review our industry-leading
customer service training programs.