Service Essentials™ for Leaders Modules
Inspiring people
Leadership’s role is to model essential practices that are exemplary for the front line staff. Your leader’s will master the essential practices required to generate a spirit of service and focus the organization on the customer.
Inspiring people
Management’s role is to model essential practices that are exemplary for the front line staff. Your managers will master the essential practices required to generate a spirit of service and focus the organization on the customer.
Measuring service
Do you know what is most important to your customers about your service? Are you measuring it? Your Leaders will master a simple yet comprehensive approach to measuring service that will excite people. They will also learn to design measures for service areas and incorporate these measures into motivational ways to improve performance.
Managing feedback and communication
Organizations renowned for customer service excellence take feedback from customers and front line staff seriously. Your Leaders will master the skills to manage feedback and communication, thus improving your service and your business.
Recognizing excellence
Staff recognition is often the first to falter when the going gets rough. Many times Leaders don’t have the skills or the time to recognize others. Your Leaders will master the skills of recognition, both formal and informal, and create strategies to build excellence into performance.
