by Hannah Mueller | Dec 3, 2024 | Blog series: Our Customer Service Stories and the Lessons that they Teach, Customer Service Training
Blog 6 in series: Our Customer Service Stories and the Lessons that they Teach I recently had a great customer service experience at The Container Store. I walked into the location near my home with my colleague and had some papers in my hand. I was surprised that I...
by Hannah Mueller | Dec 3, 2024 | Blog series: Our Customer Service Stories and the Lessons that they Teach, Customer Service Training
Blog 5 in series: Our Customer Service Stories and the Lessons that they Teach It was a smooth morning at the tail end of a business trip heading back to Chicago from Orange County California. On my way out of the hotel, I reached in my pocket for the rental are keys,...
by Hannah Mueller | Dec 3, 2024 | Blog series: Our Customer Service Stories and the Lessons that they Teach, Customer Service Training
Blog 4 in series: Our Customer Service Encounter Stories and the Lessons that they Teach I have no less than 10,000 terrible customer service experiences to share. And only a few really, really, great ones to tell you about. Why? Simply because exceptional customer...
by Hannah Mueller | Dec 3, 2024 | Blog series: Our Customer Service Stories and the Lessons that they Teach, Customer Service Training
Blog 3 in series: Our Customer Service Stories and the Lessons that they Teach What defines great customer service? To reach the upper echelon of “great” customer service matters, organizations must exceed expectations at every contact point. A fete which...
by Hannah Mueller | Dec 3, 2024 | Blog series: Our Customer Service Stories and the Lessons that they Teach, Customer Service Training
Blog 2 in series: Our Customer Service Stories and the Lessons that they Teach It’s almost 2017. I can’t believe it, can you? Every passing year, our world seems to become more automated and impersonal. Customers are becoming numb to bad service. One of my worst...
by Hannah Mueller | Dec 3, 2024 | Blog series: Our Customer Service Stories and the Lessons that they Teach, Customer Service Training
Blog 1 in series: Our Customer Service Stories and the Lessons that they Teach “A successful marriage requires falling in love many times, always with the same person.” –Mignon McLaughlin In contrast to my next post, as maid of honor to my sister, I experienced an...
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