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Service Essentials

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Customer Service Training

4 Leadership Characteristics for Customer Service.

Lisa PianeAugust 30, 2016

  4 Leadership Characteristics That Inspire a Spirit of Customer Service. Written by: Robert Moran Today’s consumer holds high expectations of the products and services they purchase.  These ever-changing consumer Read More

6 Tips for Delivering Great Customer Service

Angela AspitoAugust 2, 2016

Delivering excellent customer service is essential to your organization’s survival. In fact, it’s estimated that nearly 70% of lost customers don’t return because of poor service. These six tips outline Read More