For Great
Customer Service

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Service Essentials

Want to build extraordinary customer service teams?

Moran took the time to understand the culture—our people—and help us decide what we needed. They are the most professional and responsive group of experts you could ever hope to work with.”

Tammy Wood, Washington State Investment Board

Workforce Strategy

Over the next two decades, it’s estimated that 10,000 baby boomers will turn 65—each day. If you have baby boomer talent throughout your organization, you need to have a plan in place to cope with their inevitable departures. Moran Consulting can help your organization develop a workforce strategy to successfully manage change in your organization through:

  • Competency Development and Assessment
  • Succession Planning
  • Individual Development Planning

The Moran team will show you how to manage organizational change with a spirit of inclusion and evolution. Here’s our approach:

We create a customized strategy.
We identify organizational succession planning needs and how they align with your staff’s career aspirations. We then work to prepare your leaders to guide, support and participate in individual development planning. We instill in your organization the importance of maintaining a long-term workforce strategy.

We believe feedback is power.
We meet with your leadership to capture their vision and perspectives around the workforce strategy. We also interview key supervisors and staff, and survey your entire organization so that we understand how it functions to achieve goals and objectives.

We establish competencies.
We develop core competencies that apply to everyone in your organization. We establish competencies expected of all leaders, and we put role-specific technical competencies in place.

We select the ideal team for you.
We select the consultants that best fit your organizational culture and needs. You can depend on your team to be flexible, focused and action-oriented. They will be your go-to resource from start to finish.

Check out a sample of the work we do.