Online Customer Service Training
The energy of a live classroom, from anywhere. Facilitator-led Service Essentials™ webinars give remote, distributed and multi-location teams the same interactive learning in easy-to-schedule 60–90 minute sessions.
Let’s Talk About Your ChallengeDistance shouldn’t limit the service your customers receive.
Just like a live classroom
Easy to schedule
Sessions of 60–90 minutes led by a professional facilitator. Topics can be taken as complete programs or separately.
Interactive by design
Presentation, group discussion, Q&A, brainstorming, case studies, quizzes and self-rating tools keep participants engaged.
Built for action
Each participant develops an individual action plan and receives a Participant’s Guide for every module.
Eleven topics, taken together or separately
Service customers notice
Service Essentials™ helps organizations strengthen customer loyalty from the inside out.
What participants say
“This program helps to correct negative behaviors and teaches how to give respect to customers and employees.”
Service Essentials™ participant“This program clearly defines how to better perform our job and how to deal with our customers.”
Service Essentials™ participant“Service Essentials™ introduces essential behaviors necessary to provide quality customer service and satisfaction.”
Service Essentials™ participantWhy Service Essentials™ works online
Energizing
Participant interaction and real-world experiences are built into the learning, renewing the focus on internal and external customer service.
Customizable
Case studies can be customized to reflect the service issues your organization faces.
Behavior based
Individual assessments and action plans support improvement in every essential service practice.
Bring Service Essentials™ to every location
Talk with Moran about online and webinar delivery for your teams.
Let’s Talk About Your Challenge