Turn Leadership Into Lasting Change
Develop the leadership skills, tools and accountability to engage people, solve problems, build exceptional service and create a culture that lasts.Service Essentials™ for Leaders is a highly customized leadership development program for managers and supervisors. It equips leaders to reinforce the behaviors that drive employee engagement, solve complex problems, strengthen customer loyalty and create lasting culture change.
Let’s Talk About Your Leadership GoalsLeaders Set the Stage for Excellence
Create the environment where people are heard, supported and recognized.
Managers and Supervisors Are Gatekeepers of Change
Equip leaders to engage people, address resistance and reinforce change.
The Same Proven Program. Built Around Your Leadership Goals.
Build Leadership Skills for Exceptional Service
Give managers and supervisors the skills to coach, support and reinforce a service-focused culture. Leaders learn how to set clear expectations, provide effective feedback, handle difficult situations and recognize the behaviors that create exceptional service for customers.
- Reinforce service standards and expectations
- Coach employees to strengthen customer service skills
- Navigate and resolve challenging situations
- Build accountability and recognize great service
- Create a consistent customer experience across teams
Lead People Through Organization-Wide Change
Service Essentials™ for Leaders helps managers and supervisors lead through change by strengthening communication, accountability, collaboration and problem solving. Leaders learn how to remove barriers, engage their teams and reinforce the behaviors that support your organization’s goals and values.
- Lead and engage employees through change
- Strengthen internal service and cross-functional collaboration
- Identify and remove barriers to performance
- Provide effective feedback and coaching
- Reinforce organizational values and desired behaviors
Service Essentials™ for Leaders Supports All Four Areas of Organizational Change
Lead, Coach and Engage Stronger Teams
Equip managers to communicate expectations, provide feedback, recognize performance, build accountability and create stronger day-to-day employee experiences.
Explore Employee EngagementSolve Complex ProblemsEngage Employees and Remove Barriers
Give leaders practical tools to surface problems, improve handoffs, engage the people closest to the work and turn feedback into solutions.
Explore Solve Complex ProblemsCustomer LoyaltyLead a Culture of Exceptional Service
Help managers reinforce service expectations, coach customer-facing behaviors, use customer feedback and build consistency across teams.
Explore Customer LoyaltyCulture ChangeMake Desired Behaviors Stick
Equip leaders to model organizational values, communicate change, reinforce new behaviors, recognize progress and hold people accountable over time.
Explore Culture ChangeWhat Your Leaders Will Master
Four proven modules, customized to your organization, that build the leadership behaviors service and change depend on.
Model and Inspire the Behaviors You Want to See
Leaders learn to model expectations, connect employees to purpose and reinforce the behaviors needed for service, engagement and organizational change.
Turn Feedback Into Action
Leaders learn to gather, receive and act on feedback; communicate clearly during change; and create stronger two-way communication with employees and customers.
Measure What Matters
Leaders learn to use practical measures to track service, employee experience, behavior change and performance—and use the results to focus improvement.
Reinforce and Sustain Change
Leaders learn practical formal and informal recognition techniques that reinforce desired behaviors, strengthen accountability and help new expectations become part of everyday work.
Leaders Make Change Stick
Model
Demonstrate the behaviors and standards expected from others.
Communicate
Explain what is changing, why it matters and what to do differently.
Coach
Give employees timely feedback and practical support.
Remove Barriers
Fix policies, processes and handoffs that get in the way.
Recognize
Reinforce progress and make excellent performance visible.
Hold Accountable
Set clear expectations and follow through consistently.
Measure
Use employee, customer and performance feedback to see if change is working.
Employees experience change through their managers.
Service Essentials™ for Leaders gives supervisors and managers practical tools to translate organizational priorities into clear expectations, stronger conversations, better coaching and consistent accountability. The goal is not simply to teach leadership concepts. It is to help leaders create the conditions that allow people, service and organizational change to succeed.
“Service Essentials™ introduces essential behaviors necessary to provide quality customer service and satisfaction.”
Service Essentials™ participant“In my many years of service with (this agency and others), this has been one of the best and most comprehensive programs/training I’ve participated in a very long time. The training understands the struggles, the culture, and the passion of our organization.”
Government AgencyBuilding organization-wide behaviors?
Pair this program with Service Essentials™ for Everyone. Everyone changes behavior across the workforce; Leaders equips managers and supervisors to model, coach, reinforce, measure and sustain it.
Where Do You Want to Go Next?
Build Leaders Who Make Change Stick
Whether your priority is employee engagement, complex problem solving, customer loyalty or culture change, Moran can customize Service Essentials™ for Leaders around the behaviors your managers and supervisors need to lead.
Let’s Talk About Your Leadership Goals →Explore Service Essentials™ for Everyone →