Service Essentials™ Reinforcement
Training starts the change. Reinforcement makes it last. Service Essentials™ Reinforcement gives managers short mini-modules to lead in their regular team meetings, so new service behaviors are practiced, discussed and built into everyday work.
Let’s Talk About Your ChallengeShort mini-modules managers lead in team meetings keep new behaviors alive.
From training to lasting behavior
Short, manager-led mini-modules keep the skills from training alive long after the session ends.
Short, manager-led and built for your team
Each mini-module fits into a regular team meeting. Modules are selected and customized to fit your organization’s needs.
Service skill refreshers
Revisit the skills from training with a quick discussion, a real example and a short practice activity.
Values-based mini-modules
Bring each of your organization’s values to life, one value at a time, with discussion and everyday examples.
Service standards in action
Turn your service standards into habits by practicing what each standard looks like in every role.
Custom project mini-modules
Built around your initiative so managers can keep it moving in regular team meetings.
Mini-modules can be built around any initiative
Whatever your organization is rolling out, we create mini-modules that help managers keep it alive long after launch.
Make great service a lasting habit
Talk with Moran about reinforcing service behaviors across your organization.
Let’s Talk About Your Challenge