Service Essentials™ TEC
When customers can’t see you, every word and tone of voice matters. Service Essentials™ TEC gives your team four focused modules for serving internal and external customers professionally by telephone, email and chat.
Let’s Talk About Your ChallengeEvery email, call and chat is a chance to build loyalty.
Skills for the way customers reach you
Telephone
Chat, text and IM
Four focused modules
Essential Practices for Email
Craft a professional message tailored to your audience. Senders and receivers of email can’t be seen or heard, so email calls for its own service skills. This module covers the seven essential practices, including discretion, punctuation, knowing your audience and proofreading.
Chat, Text and IM
Build relationships through instant communication. Chat, text and IM demand professional, precise and quick communication. Employees learn to use these tools for customer support and relationship building.
Managing the Call
Cultivate a tone of voice that speaks volumes. On the telephone, tone of voice is everything. Staff practice telephone courtesy, adapt their tone to customer needs and learn our seven-step process for handling any type of caller.
Essential Functions on the Telephone
Manage the call and solve the problem. From putting callers on hold to transferring calls and taking messages, employees learn to handle the call process effectively and efficiently.
“It initiates positive thinking and attitudes.”
Service Essentials™ participantDeliver great service in every channel
Talk with Moran about Service Essentials™ TEC for your team.
Let’s Talk About Your Challenge