Online training available
Want to build extraordinary customer service teams?
Service Essentials™ Customer Service Webinars are a cost effective remote solution to meet and exceed the needs of your internal and external customers!”
Consisting of easy to schedule 60-90 minute sessions led by one of our professional facilitators, participants can experience the training from any location with internet access. The Service Essentials Customer Service Webinar training system is perfect for participants to learn the critical skills of customer service excellence. The format is similar to a live classroom experience. Topics can be selected in complete programs or separately. Skills are learned via presentation, group discussion, question and answers, brain-storming, case studies, quizzes, and self-rating tools. An individual action plan is developed by each participant and a Participants’s Guide is provided for each module.
Webinar Topics Includes:
What RESULTS can you expect from Service Essentials™?
Feedback from a few Service Essentials™ Participants…
Why use Service Essentials™ for your customer service training needs?
Participant’s interaction and real world experiences are built into the learning process. Service Essentials™ is an enjoyable experience resulting in a renewed focus on internal and external customer service.
Case studies may be customized to demonstrate service issues directly related to your business.
Individual assessment and action plans included for improvement in every essential customer service practice.