Service Essentials™ for Everyone
To create a culture of excellent customer service you need everyone within your organization on board. With Service Essentials™ for Everyone, Moran’s fundamental solution, you’ll reenergize your entire staff with essential customer service skills.
With Service Essentials™ for Everyone, Moran’s fundamental solution, you’ll reenergize your entire staff with essential customer service skills.
This customer service training program covers:
- Attitude of service excellence
- Linking to your organization’s vision
- Identifying customer needs
- Thoughtful body language
- Tone of voice
- Positive word choice
- How to say “No”
- Handling angry customers
- Service recovery
- Exceeding expectations
Great service retains great customers.
We estimate that 69% of lost customers don’t return because of bad service. Service Essentials™ for Everyone will give your employees the skills they need to not just satisfy customers, but to keep them returning to your business again and again.
Service Essentials™ for Everyone is energizing.
Interaction and real-world experiences are built into the learning process.
It’s easy to schedule.
We offer one-day or two-day training options. Training delivery may be divided up in a number of different formats to maximize the benefits for your organization.
Case studies may be customized to demonstrate service issues directly related to your business.
Individual assessment and action plans are included for improvement.
Each participant receives an Essential Practices Card, a pocket-sized tool providing a summary of critical skills and can be kept handy in the workplace to reinforce desired behaviors.