Improve your customer service and your overall company culture.

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We inspire organizations like yours around the globe to achieve your goals.

We are the experts in customer service training. Moran Consulting’s highly qualified teams have worked with big and small organizations across industries. We bring integrity, flexibility, innovation, learning, action, and excellent service to every project. We’re committed to providing customized solutions that increase productivity and deliver sustainable results. Ready to build a culture of customer service?

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We specialize in service training

and enhancing organizational culture change.

Through Service Essentials™, our world-class customer service training programs, we build extraordinary customer service teams and increase customer loyalty.

We engineer organization-wide culture change. We offer comprehensive consulting services necessary to analyze and build your organization’s ideal culture.

Organization-wide Culture Change

Process Improvement









Meet Moran Consulting Inc. Leadership

Robert Moran

Kathleen Dolan

We specialize in measured results! Whether it’s increasing metrics such as customer satisfaction, employee engagement, first call resolution, and net promoter scores or decreasing customer wait times, processing times, and employee turnover – we partner with you to meet your goals!

Our customized training solutions have helped over 700 organizations build better service teams via various flexible delivery methods.

Who have we helped?

My philosophy has always been to focus on excellence in service to maximize productivity. Creating a customer service culture and boosting employee satisfaction is important. I truly value every member of my team and want them to thrive with the company.

James C.

Executive Leader

in Manufacturing Company

I firmly believe that a paradigm shift in culture will propel my company to greater heights and help increase revenue. I am responsible for building acustomer service culture that benefits employees, the local community, and the business. Seeking an experienced customer service training firm to help build consensus for change at all levels.

As a manager at a large and thriving IT company, I wear a lot of hats. I am interested in hiring a firm to help establish a positive workplace culture for my rapidly growing team as well as the organization as a whole. I am researching organizational / culture development consultants to help keep my team happy and engaged.

Laura P.


in Healthcare Industry

Christine K.
Internal Buyer
in Information Technology

From managers to executives to directors across Education, Government, Healthcare, Finance, Consumer Products, Energy, Hospitality, Manufacturing, Professional Services, and many more, we have provided tailored service training solutions and organizational culture change.


We’ll come to you and train all levels of your organization. Through interactive classroom training, we engage the training participants in adult-learning methods, proven to energize your team and help you achieve your desired customer service culture.

Our webinars teach the fundamentals of great customer service in a format that’s easily accessible for your organization. This is a highly engaging and interactive training process, perfect for remote teams or organizations with offices in multiple locations.


We offer Trainer’s Kits for every Service Essentials™ solution to be used by your in-house trainers. The kits include materials, scripts, activities and step-by-step guides so you can successfully facilitate your in-house trainings.


All of our programs are available in a train-the-trainer format so you can empower your leadership team to train your employees using the Service Essentials™ program, and successfully sustain your new customer service culture within your organization.


Driving organization-wide culture change for over 25 years

and delivering it in diverse formats

What our past clients have to say ?

Moran Consulting was able to assess our organization and craft an organizational design that streamlined service to our students. Their approach includes a recommended structure as well the support to address resistance, gain buy-in, and assure a smooth implementation

Director, Higher Education

My organization will benefit by retaining existing customers, making their Jergens' experience so memorable that they will come back again and again.”

Participant, Jergens, Inc.

This program helps us to delight our customer, the end user- even more with the proper tools for handling calls, live chat and emails. I feel that I learned so much from this training experience and look forward to putting these tools into practice.”

Participant, Lilly Pulitzer

Measured Results - Case Studies

Our training has helped more than 700 organizations build better service teams via a variety of flexible delivery methods

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Copyright: Moran Consulting Inc. 2022