Education
Students and parents expect timely, friendly answers and a sense of community, even in a virtual classroom. For one of the largest community colleges in the country (80,000+ students, six campuses), Moran helped turn a discouraging financial aid process into a student-centered one.
Let’s Talk About Your ChallengeWhen students are treated as customers, more of them enroll and stay.
What the college was facing
The financial aid department had a reputation for a long, complex and discouraging process.
What Moran did
Service Essentials™ for Everyone
Customer service training for all staff.
Clearer communication
Simplified communication with students and between departments.
Benchmarking and redesign
Studied dozens of state-funded institutions and used best practices to streamline the application-to-award process and restructure the department.
Relationship building
Team-building activities to strengthen relationships between departments.
What changed
How Moran helps educational institutions
We understand your industry.
We have worked with education clients since 1997. With funding tied to enrollment, institutions can no longer afford to lose students to poor service.
We offer customized solutions.
We break down silos to improve communication and processes, and help institutions plan for faculty and administrator retirements through succession planning.
We deliver measured results.
We measure results with every organization that hires us, and our case studies show it.
Make service part of the student experience
Talk with Moran about service and process improvement at your institution.
Let’s Talk About Your Challenge