Government
Consumers today expect excellent service, not just from private organizations but from government as well. Moran has partnered with agencies at every level (city, county, state and federal) to help them deliver efficient, effective service to demanding taxpayers.
Let’s Talk About Your ChallengeTaxpayers expect great service. Great service also attracts the businesses communities need.
Government case studies
Faster permit processing time across a multi-department permitting system.
Read the resultsPublic Works−25%Time to access FEMA flood funds, and a customer service initiative named a national model practice.
Read the resultsFinance+31%Increase in positive “attitude displayed by staff” after internal service training and standards.
Read the resultsPublic Transportation+14%Increase in employees handling job-related stress well.
Read the resultsUtility Services+27%Increase in overall customer satisfaction, with 10% more first-call resolution.
Read the resultsSocial Services+14%Increase in positive perception of overall service.
Read the resultsHealthcare−25%Time from check-in to check-out at a county health department clinic.
Read the resultsin tax revenue retained when a business customer chose to stay in a city after its service improved.
Why government service matters
We understand your industry.
Government agencies face weighty challenges, from tighter budgets to smaller, often less experienced staff. Poor service can also stem from agencies failing to serve each other well, at a time when taxpayers demand excellent communication, responsiveness and accuracy.
We help you attract future business.
A reputation for exceptional service helps attract and retain businesses. Business tax income is the lifeblood of local and state government, and most businesses choose communities that deliver effective, efficient and welcoming service.
We offer effective solutions.
Since 1997, Moran has worked with clients at every level of government, from major metropolitan cities to federal agencies, identifying service and organizational needs and delivering customized solutions, including Service Essentials™ training.
We deliver measured results.
We measure and track improvement with every agency we partner with. In one city government initiative, a business customer chose to stay because of improved service, retaining $2.8 million in tax revenue.
Deliver the service your community expects
Talk with Moran about your agency’s service and organizational challenges.
Let’s Talk About Your Challenge