I.T.
I.T. teams increasingly support internal and external customers, and promotions bring relationship responsibilities many specialists aren’t prepared for. For a global pharmaceutical company’s I.T. department spanning the U.S., Switzerland and India, Moran built a team that communicates and delivers as one.
Let’s Talk About Your ChallengeTechnical experts can become service and relationship experts too.
What the department was facing
The team supported large-scale research and development and spanned many levels and areas of expertise.
What Moran did
Service Essentials™ for Everyone
Customer service training for all staff.
Department-specific standards
Built with frontline staff and leaders to assure buy-in.
Reinforcement
Mini-modules for managers plus electronic reminders and recognition messages.
Global team building
DiSC assessments, 360-degree feedback and individual leadership coaching to establish shared norms across four offices.
Eighteen months later
How Moran helps I.T. teams
We understand introverts.
Not every I.T. professional is an introvert, but these roles often attract detail-oriented people who like to work independently. We build on their strengths to develop communication skills.
We offer customized solutions.
Development tools draw out the leader in professionals of every kind, and Service Essentials™ builds effective service teams that improve employee and customer satisfaction.
We deliver measured results.
Our solutions bring results that are measured and tracked for continued success.
Help your technical experts serve with confidence
Talk with Moran about service and communication skills for your I.T. team.
Let’s Talk About Your Challenge