Service Essentials™ for Safety and Service
Your employees are facing a different kind of customer: quicker to anger and less patient. This trauma-informed training gives your team the skills to identify and address triggers, de-escalate and deliver exceptional service while protecting their safety and mental wellbeing.
Let’s Talk About Your ChallengeBuild skills to identify and address triggers, de-escalate and stay professional.
What frontline teams are facing
Many organizations are experiencing declining service quality and high employee burnout and turnover. Your staff deserves the skills to manage conflict effectively and excel in their roles.
Prevention, identifying triggers, de-escalation and recovery
A trauma-informed approach built on behavioral science and organizational psychology, the model helps employees strengthen their resilience and wellbeing during highly charged exchanges.
A course that builds confidence
Managing stress and maintaining a positive mindset
Strengthening resiliency and a spirit of service
De-escalating challenging situations
Recovering and thriving
of employees at a public transportation agency said they felt more confident handling difficult situations after safety and service training.
Why Safety and Service works
Service and wellbeing, together
Unlike trainings that emphasize only one, the program focuses on both service excellence and employee wellbeing.
Great service retains great customers
De-escalation, stress management and wellness practices help employees handle conflict and keep customers coming back.
Builds confident teams
Interactive, real-world experiences and relatable examples address your team’s specific needs.
Easy to schedule
Delivered on-site by a Moran expert trainer or by webinar for remote and global teams.
Customized to your challenges
Case studies and content reflect the service situations your employees actually face.
Built for how adults learn
Interactive sessions with individual assessments and action plans to improve the daily work environment and stay safe.
Help your team stay safe and serve well
Talk with Moran about Service Essentials™ for Safety and Service for your organization.
Let’s Talk About Your Challenge