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Customer Service

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Service Essentials

Want to build extraordinary customer service teams?

Andrew Peck

Project Manager & Facilitator

Andrew has been a successful project manager and facilitator with Moran consulting for seven years, serving as the primary client relationship and project manager for every Moran client. Andrew excels at managing large scale projects, complex organization-wide initiatives, and communicating the important principles behind delivering excellent customer service. His passion for service makes him an advocate for Service Essentialsā„¢ training in partner organizations, and he delivers dynamic customer service training programs for our clients, like the AISO Public Library in Monterrey, California, and the State of Virginia.

Andrew is an expert at crafting and analyzing client surveys, data collection and competency development processes. Recently, he orchestrated a complex organizational redesign for the Washington State Investment Board, working closely with the clientā€™s IT department and external vendors to manage new technology integration for the organization.

Andrew holds a Bachelorā€™s degree in Journalism from Indiana University. Prior to joining the Moran team Andrew worked as a reporter for several media outlets including the Indianapolis Star and Daily Herald newspapers. He also served as the Community Relations Coordinator for the Indiana Public Library system. With over fifteen years of professional work experience in customer service, journalism, public relations and marketing, Andrew has become the expert case study writer for Moran Consulting, crafting thousands of case studies for client training materials.