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Service Essentials

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Joseph Ferallo

Specialist, Call Centers

Joseph specializes in operational efficiency, organizational development and training, and focuses on engineering simple solutions to complex problems. He has been in consult with Moran since 2003, helping our clients develop successful alliances and channels, identifying market opportunities, and managing technology to deliver customer satisfaction. In depth experience includes call center management; customer care and multicultural telesales; process improvement and best practices; technology implementation and developing client services.

Joe is currently a Professor at The University of St. Francis, educating both undergraduate and graduate students in the disciplines of marketing and business communications. Prior to teaching at the collegiate level, Joe spent more than 20 years designing, developing and delivering training programs in customer care, telesales, and quality assurance.

Joseph hold multiple degrees from The University of St. Francis: a Bachelor’s degree in Business Administration, Master’s degree in Business Administration, and a Master’s degree in Training & Development. Joseph’s contributions as an internal process improvement consultant with MCI Telecommunications Corporation earned him the “Spirit of MCI” award. His commitment to learning is evident in his involvement with educational and professional organizations like The University of St. Francis and the American Society for Training and Development, an organization committed to training professional development.