Donna Seal is a human resource consultant and a facilitator for various training programs, specializing in customer service training and consultation in the workplace. She received a B.S. in Psychology from Arkansas State University and a M.S. in Social Work from the University of Tennessee. Donna is an accomplished public speaker and facilitator for businesses, schools, and community groups. Through her public speaking and facilitation, Donna is able to guide people from awareness to action and from ideas to results. She was a featured speaker on team building and empowerment at the Arkansas Prevention Conference.
As an expert Service Essentials™ trainer with a dynamic interactive style, Donna is adaptable in a wide variety of industry settings. Donna uses her natural style to train groups in an easy to learn manner. Her belief is that “the objectives are our goals and the essential practice is what we will discuss”. However, the “real” practice comes for the participants when they return to work and implement the action plan. Practice at work has much more impact and is longer lasting than practice at a seminar.”
With her experience and affiliations with distinctive training programs, Donna brings a unique blend of corporate perspective and human needs to the workplace. For the past ten years Donna has focused on initiatives in healthcare. After an experience with the healthcare system she realized the importance of customer service and how that impacts a patients’ overall experience. Donna has consulted with several hospitals and has helped to develop goals and programs to increase HCHAPS numbers, facilitated customer service trainings, led nursing forums, led team meetings related to best practices and provided leadership coaching. Donna states, “This has been one of the most fulfilling training and consulting roles I have been privileged to lead. Helping hospital associates to provide the best possible experience for their patients and families has such a tremendous impact in someone’s health and thus a very important life.”
Donna has worked closely with McKinsey & Company, New York, New York, an international management consultant firm. Others include: Exactech, Novartis, U.S. Government, Beverly Enterprises, Family Counseling Center Inc., Acxiom, Wal-Mart Stores Inc., and numerous school systems.
