Gina McAndrew, CHA is President and Owner of a Training and Consulting business and is recognized as a leading resource for employee training and development. She specializes in Management, Leadership, Experiential and Customer Service training. Her twelve year old business has been built on more than twenty years experience. In addition to her credentials as a Certified Hospitality Administrator (CHA), granted by the Educational Institute of the American Hotel and Motel Association, Gina has been accredited as a Certified Trainer for both Inscape Publishing and Prism Performance Corporation. She has also participated in the Walt Disney Quality Service Seminar, Hyatt’s Management Module Training Course, and Gamma Vision’s Hospitality Instructors Course. Furthermore, Gina is a certified instructor for the ServSafe Food Safety Training by the National Restaurant Association, and is a certified instructor for Experiential Ropes Courses. Prior to beginning her career in the hospitality industry, she completed management and communications courses at William Rainey Harper College in Palatine, Illinois.
Extensive work in the areas of customer service, team building, sales and quality assurance training have won her accolades from client companies and workshop participants across a broad spectrum of service-based industries. Gina has consistently demonstrated the ability to “walk the talk”, receiving the President’s Award Honorable Mention for outstanding service and hospitality to guests and fellow employees.
As a professional trainer, Gina has extensive experience in designing and developing a wide variety of training courses, as well as in writing detailed “how-to” training manuals, and in instructing classes for employee behavior modification in all areas of companies, extending from operational through senior management levels. She has extensive experience in conducting needs analyses, implementing coaching and counseling techniques, designing and maintaining incentive programs, and in delivering programs on time managements, leadership, teambuilding and sales skills.
Gina’s performance is most commonly reflected in feedback that commends her ability to connect with participants on an individual level within a group workshop setting. She has unmatched ability to simplify the learning process into easy to understand language and concepts which helps to make employee skill enhancement a fun, as well as enlightening experience.
Gina is also a senior consultant with Quantum Learning Corporation and Enrichment Center of Chicago, training companies that provide a variety of training expertise.
Gina has successfully served on the Board of Directors as the Personal Development Manager for the Miss Chicago Scholarship Program, Miss Illinois Woman of Achievement Scholarship Program and currently, On the Board of Directors as the Professional Development Director for the Miss Illinois Scholarship Association. Gina also serves as a pageant judge and mistress of ceremonies.
Gina is married and has one nine year old son.