An expert HR and organizational development professional, Gloria has over 25 years of experience working with corporate, non-profit, union, non-union and government entities. She is committed to helping individuals, teams and organizations create and sustain environments where all people can be and do their best.
Gloria is highly respected for her work as an instructional designer and master facilitator. She specializes in leadership development, Diversity & Inclusion, unconscious bias, privilege, multi-culturalism, harassment and discrimination, EEO and AA laws, team building, communications, performance management and feedback.
Her approach to Diversity & Inclusion work is to:
- Confirm and link the mission, vision values and strategic goals of the organization with those of its individual employees;
- Help people understand the full depth and breadth of Diversity & Inclusion and how to link it to EEO and Affirmative Action;
- Clarify the impact that ignoring Diversity & Inclusion has on the organizational culture, including the effects on: innovation, processes, products and services, customers and communities, and attracting and engaging talent;
- Establish agreed-upon behaviors, methods, processes and measurements of success that result in everyone feeling welcome, valued, respected, heard and supported at work so they can focus on working together to achieve organizational goals;
- Build skills and ‘comfort with discomfort’ in initiating conversations when emotions are in play and sensitivities must be considered in ways that promote uncompromised performance excellence, build mutual understanding and respect.
Gloria has experience working with clients such as the American Medical Association, American Bar Association, Ann & Bob H. Lurie Children’s Hospital of Chicago, Family Christian Health Center, Eli Lilly and Company, Federal Reserve Bank, Harpo Studios, Netflix, Source America, The Walt Disney Company, Toyota Financial Services, USAA and USBLN (US Business Leadership Network). Gloria graduated from Lyola University Chicago with a B.S. in Psychology. She holds certifications in the MBTI, HBDI, DiSC, Social Styles, Hogan Assessments, myriad D&I assessment instruments.